A week of remote IT help for a five-person office

Five Windows PCs, one person who looks after them, and the free RemoteAccessApp Agent on every PC. The free plan covers up to 5 PCs, so the basics cost nothing. The office later adds Pro for the Monday-to-Friday extras marked below. If you're starting from scratch, setting up remote IT support for a small team covers adding the PCs, two-step verification and a team with roles.

Monday: a new laptop for a new starter

The new laptop arrives at the office while the IT person is working from home. Someone there installs RemoteAccessApp, chooses to set up the PC with a code, and types the 6-digit code they're given over the phone. The laptop joins the account without anyone typing a password on it. Then it's a normal attended session: the new starter clicks Allow, and the apps get installed while they watch.

Tuesday: the printer stops

"It says it's printing, but nothing comes out." The IT person connects, the person at the PC clicks Allow, and the chat explains what's happening. From the Console, a PowerShell window on that PC clears the stuck print queue, and Windows tools show the print service and the Event Log entry behind it. No visit needed, and all of this is on the free plan.

Wednesday: updates, without chasing anyone

Pro With Management, the PCs are tagged "office", and one scheduled job checks for Windows updates and updates apps on all five. A maintenance window keeps it to the evening. The exact command shows before anything runs, and each PC shows a notice when a job starts, so nobody is surprised.

Thursday: a file from home

Someone working from home needs a spreadsheet that only lives on their office PC. That PC has unattended access, switched on at the PC itself, so they sign in to their own account at remoteaccessapp.com from home and open it in the browser. Their account has two-step verification, because it opens their PC. A banner shows on the office PC's screen the whole time. More in reaching your office PC from home.

Friday: a quick tidy-up

Pro In Teams (everyone in a team needs Pro), a part-time helper has the Technician role, and only for the PCs they look after. The audit log shows who connected to what this week, and can be downloaded as a CSV or JSON file. Last, a look at each always-on PC's Trusted consoles and browsers list to remove anything nobody uses any more.

Nothing in it needed a visit or a router change. Every session either had someone at the PC clicking Allow, or was a PC the person connecting owned and had set up for unattended access. That split, help with permission and your own PCs without it, is what keeps a small office both quick to support and in control.