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Remote support

Remote support the person at the PC can see and stop

When someone you look after is stuck, RemoteAccessApp lets you see their screen, chat with them and fix the problem from wherever you are. They click Allow before you see anything, a banner stays on their screen the whole time, and they can take control back in one click.

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  • They click Allow first
  • Banner the whole time
  • Free for 5 PCs

Help that feels safe to the person you're helping

Remote support only works if the other person is comfortable with it. Many people have heard about scams that start with "let me connect to your computer," and they're right to be careful. RemoteAccessApp is built so nobody connects behind anyone's back, and keeping the person at the PC in control is one of the reasons we list under why choose RemoteAccessApp.

Each time you connect, their PC shows a prompt asking them to allow it, naming the console that's asking. Nothing on their screen is shared until they click Allow, and if nobody answers, the request is denied by itself after a short wait. Once you're in, a banner stays on their screen for as long as you're connected, with a chat button so they can talk to you.

They stay in charge the whole time. They can switch off mouse and keyboard control, which turns your session into view-only, or quit RemoteAccessApp to end it. That makes it easy to say yes to help from a son, a daughter, a friend or the person who looks after the office computers. It's the consent-first approach to remote access the whole app was built on.

This is attended remote access: someone is at the PC and says yes to each session. For your own PCs, where nobody will be there to click Allow, use unattended access instead. One download does both, and attended vs unattended remote access explains the difference.

What you can do while you help

  • See and control their screen

    Their screen, mouse and keyboard, live, as if you were sitting next to them.

  • Chat both ways

    Type instead of shouting down the phone, and share pictures and files in the chat.

  • Fix it from the command line

    Open PowerShell or Command Prompt on their PC from the Windows app, while remote control is allowed.

  • No session timers

    Take as long as the fix takes. If their Wi-Fi drops, the session reconnects on its own.

  • Show them how

    They can switch your session to view-only at any time and follow along as you explain.
  • Pro

    Send files and use the clipboard

    Drop files on the session, browse theirs, and copy and paste between the two PCs.

What the person at the PC sees and controls

  • A prompt before every session, naming the console that wants to connect, unless they've chosen to turn on unattended access themselves.
  • A banner while you're connected, with a chat button. It also says when a command prompt is open.
  • A view-only switch that turns off your mouse, keyboard and commands straight away.
  • End is always on the banner: one click ends the session.
  • No recording. RemoteAccessApp doesn't record sessions, and in the app they're end-to-end encrypted.
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STUDIO-PC
design · online
The export keeps failing on this one file.
I'm connecting now - you'll see a red banner at the top.

How it works

  1. Step 1: You both install RemoteAccessApp

    Download the installer on your PC and theirs. No admin rights and no account needed, and it takes a couple of minutes.

  2. Step 2: They read you their code

    It's on their Home screen, under This PC's code: 8 digits. You type it under Connect to a PC.

  3. Step 3: They click Allow

    Then you can see their screen and chat. Next time, click their PC in Recent PCs instead of asking for a code.

Their PC never joins your account this way, and neither of you needs to sign in: see how to help someone with a one-time code for what the code does and how long it lasts.

Want their PC on your phone or in any browser too? Sign in (free) and add it to your account with a 6-digit setup code from Add a PC on your dashboard. For a slower walk-through written for less technical relatives, see how to help a family member with their computer remotely.

Family, friends and customers

  • Family and friends

    Fix a printer, clear a pop-up or set up an email account for someone who lives across town or across the world.
    Step-by-step guide

  • Customers and clients

    The free plan is for personal and work use alike. Support up to 5 PCs, with 3 open at once.
    For small business IT

  • Your own PCs, too

    Reach your own machines when nobody's there, with unattended access switched on at each PC.
    Unattended access

A word about scams

Only let someone connect to your PC if you contacted them first and you know who they are. Genuine companies don't cold-call about viruses, refunds or your bank. If a session ever surprises you, quit RemoteAccessApp from the taskbar tray to end it.

Free for up to 5 PCs

Remote support is part of the free plan of our remote desktop software for Windows: up to 5 PCs and 5 saved hosts, with 3 open at once, and no card needed. You can connect from the RemoteAccessApp Console on Windows, or from a web browser on a Mac, a phone or any other computer (see access from a browser).

Pro adds unlimited PCs, the PC's sound and every monitor. Drag-and-drop file transfer and clipboard sync are free with an account, and file transfer helps with bigger jobs, like moving a relative's files to a new Windows 11 PC. Everything described above as free stays free.

Remote support is one part of the app. The full list of features covers the rest, from unattended access to the SSH terminal and Windows tools.

Questions, answered

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