Help center
How can we help?
Short answers for RemoteAccessApp, the same ones the Windows app shows under Help (press F1 there). For longer walk-throughs, see the how-to guides, or start from the docs. Moving from another app? Switching from another tool and every comparison.
Getting started
- Connect to your first PCInstall RemoteAccessApp, add the PC you want to reach with a 6-digit setup code, then open it from the Console or a web browser.
- RemoteAccessApp on LinuxInstall the Agent and the Console on Linux, set it up with a 6-digit code, approve screen sharing once on Wayland, fix connection problems and uninstall.
- Use it without an account, sign in laterRemoteAccessApp works without an account. How to get started with a code, what a free account adds, and how signing in later keeps your Recent PCs.
- Switching from another toolMoving from another remote desktop, support, SSH or file transfer app? Why people switch, what carries over, the steps, and tips for each kind of tool.
- One-time codes: get help or help someoneRead your PC's 8-digit code to someone you asked for help, or type someone else's code to help them. No account needed, and it's free.
- Recent PCs: reconnect without a new codeEvery PC you connect to with a code is kept in Recent PCs on your computer, so you can reconnect later with one click. How many you can keep.
- The Allow prompt and view-only sessionsWhy the person at a PC is asked to allow your connection, what they see while you're connected, and what view only means.
- Set up unattended accessReach your own PC when nobody is there to click Allow. It's turned on at the PC itself, and you choose which consoles it trusts.
- Clone a VM that's in your accountCopy a set-up VM with virt-manager, VMware, Hyper-V or VirtualBox, and each copy joins your account as a new PC with the same settings.
- The "Windows protected your PC" warningWindows may warn you the first time you run the RemoteAccessApp installer. Here's why, and how to continue safely.
Connection problems
- Can't connect to a PCWhat each PC status means (offline, in use, retrying, didn't answer) and what to check, step by step, when a PC won't open.
- Relay or direct connections and firewallsHow your sessions travel between PCs, why you never need to open ports on your router, and what to check when a firewall or network gets in the way.
- Relay locationPick which RemoteAccessApp relay your sessions go through, or let Automatic use the fastest one. See the ping to each location and test again.
- Slow or choppy sessionsMake a laggy or blurry remote screen smoother. Check the connection, pick a lighter codec, show one monitor and close what's using the network.
- An admin window is blocking my clicksWhy your clicks and typing can stop working while a program that runs as administrator is in front on the remote PC, and how to fix it for good.
- Can't connect to a serverFix SSH, SFTP, FTP, Remote Desktop and VNC connections that are refused, time out, can't find the server, or turn down your password.
Working on a PC
- Send files to and from a PCDrop files on a remote screen, browse a PC's folders, send the same files to several PCs at once, and what to do when a transfer fails.
- Copy, paste and send files from your phoneIn a browser session on your phone, paste from the phone onto the PC, copy what the PC copied to your phone, send or get files, and hear the PC's sound.
- Type text where paste doesn't workType text key by key into a remote PC, a terminal, a serial console or a web panel: for sign-in screens and BIOS menus where pasting won't work.
- Control several PCs at onceOpen several PCs side by side and mirror your mouse and keyboard to all of them, or run one command on many PCs, to set them up in one go.
- Split view and workspacesSee several PCs or servers side by side, save a layout as a workspace, send one command to many terminals, and the keyboard shortcuts that help.
- Let an AI assistant help (MCP)Connect an AI assistant such as Claude Code to your PCs and servers through RemoteAccessApp, with the same Allow prompt and banner as anyone else.
Servers and SSH
- Hosts and sessionsFind a saved server or PC on the Hosts tab, open sessions as tabs, duplicate a tab to open the same host again, and use it all from the keyboard.
- Sign in to servers with SSH keysUse an SSH key instead of a password: import or make a key, put its public half on the server, pick it for a host, and fix "key refused" errors.
- Server keys and the "key changed" warningWhy RemoteAccessApp asks you to trust a server the first time, how to check its fingerprint, and what to do if a server's key or certificate changes.
- Copy files with SFTP and FTPBrowse a server's files next to your own, copy them both ways by dragging, and sort out transfers that fail or names that clash.
- Copy files between two serversMove or copy files from one server, or one of your PCs, to another in a transfer tab, with pause, retry, verify and clear choices when names clash.
- Serial (COM port) connectionsTalk to routers, switches and other devices over a serial cable, on this PC or on one of your remote PCs, with the right speed and line settings.
- Cloud servers: AWS, DigitalOcean, AzureAdd an AWS, DigitalOcean or Azure account, import its servers as SSH or Remote Desktop hosts, and start, stop or reboot them from their menu.
- Import saved sessions and hostsBring in hosts saved in other terminal apps' session files, a CSV file or your SSH config, with a preview first. Passwords are never imported.
Account and security
- Two-factor sign-in and email codesProtect your account with an authenticator app and backup codes, and what to do when a sign-in code is wrong, expired or never arrives.
- Trusted browsers, consoles and networksHow a PC remembers the consoles and browsers it trusts, how long, how to remove them, and how to limit your account or a PC to trusted networks.
- Protect a PC with a connection passwordAdd a password that anyone must type before connecting to a PC, choose whether devices may remember it, and what happens after wrong tries.
- Permanent password for your PCAn optional password, set at the PC, for reaching your own PC from a new computer later without anyone there to click Allow.
- Teams and rolesShare chosen PCs and saved hosts with the people you work with, give each one a role, and set what they may do on each PC.
- Discord and Slack commandsLink Discord or Slack to your account to check your PCs, see alerts and restart a PC with /pc, and post account events to a channel.
- Privacy and your dataWhat RemoteAccessApp keeps about you, how to download a copy or delete your account, cookie choices, and how to use your data rights.
Plans and billing
- Free, Pro and billingWhat the free plan includes, what Pro adds, the limits you might hit, and how buying, billing, renewals and cancelling work.
- Get a refund for ProYour first Pro payment comes with a 30-day money-back guarantee, no questions asked. Here's how to ask, and how renewals and cancelling work.
Updates and troubleshooting
- Automatic updates and the update serviceHow RemoteAccessApp updates itself, why it never interrupts a session, what the update service does, and what to do if an update fails.
- Find troubleshooting logsWhere RemoteAccessApp keeps its logs on your PC, which one support may ask for, and what's in them. Nothing is ever sent unless you send it.
Still stuck? Email [email protected] with your app version (Settings, About) and what you were trying to do. In the app, Help, Contact support fills that in.