Refund Policy

This policy is part of our Terms of Service.

30-day money-back guarantee

If RemoteAccessApp Pro isn't right for you, ask for a refund within 30 days of your first Pro payment and we'll refund that payment in full. No questions asked.

• It covers your first Pro payment, once per customer (including if you create another account).
• When we refund it, Pro ends straight away and your account moves back to the Free plan, which keeps working within its limits.

How to ask

Email [email protected] from the email address on your account and say you'd like a refund. We'll process it within 5 business days. Refunds go back to the original payment method through our payment provider, Stripe, in US dollars, and usually arrive within 5–10 business days, depending on your bank.

Other payments

Apart from the 30-day guarantee, payments are final: we don't refund renewals, partly used billing periods or unused time, including if you forget to cancel before a renewal.

Canceling

You can cancel at any time with Manage billing in your dashboard on remoteaccessapp.com. Pro keeps working until the end of the period you've already paid for, and you won't be charged again. Deleting your account also cancels Pro (see Your data rights).

Australian law

This policy is governed by Australian law, including the Australian Consumer Law. It doesn't exclude anything that the Australian Consumer Law says can't be excluded.