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MCP Desktop Connection

AI remote support: let Claude Code help with your PCs

Describe the problem, and let an AI assistant do the clicking and typing. RemoteAccessApp for Windows includes an MCP server, so Claude Code can open a session on one of your PCs, look at the screen, run commands and check your servers over SSH.

It follows the same rules as you: each PC still asks the person there first, and a banner names the assistant.

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  • The PC still asks first
  • A banner names the AI
  • You can stop it any time
REMOTE SESSION ACTIVEControlling ACCOUNTS-02End
Chat Send files Screenshot Full screen Disconnect
Pro The MCP Desktop Connection is part of Pro. Everything in the free plan stays free.

What AI remote support is good for

A lot of PC support is routine: find the setting, read the error, install the app, restart the service, check the log. An AI assistant can do those steps for you while you watch, on the PCs and servers already in your RemoteAccessApp account. You stay in charge of what it's allowed to do.

  • Install and update software

    Ask it to install an app or a runtime on a PC. It can run the commands in PowerShell and check that the install worked.

  • Read the error on screen

    It takes a screenshot, reads the message a person is stuck on, and works through the fix with the mouse and keyboard.

  • Check services and the Event Log

    It can list processes and services, read the Event Log with filters, and restart a service that stopped, where the PC allows it.

  • Look after your servers

    On your saved SSH hosts it can run commands, check disk space and logs, or apply updates across several servers.

The full list of tools, with their names, is on the MCP Desktop Connection page, along with worked examples. For the rest of the app, from remote support to the SSH terminal, see everything RemoteAccessApp can do.

Consent works exactly as it does for you

An AI assistant gets no shortcuts. Every rule that protects the person at the PC still applies.

At the PC

  • The PC asks the person there to Allow, unless its user turned on unattended access
  • The prompt and the banner say it's Claude Code via RemoteAccessApp MCP
  • On a view-only PC it can look, but not click, type or run commands
  • Tasks that need administrator rights return a clear error instead of running

On your PC

  • Claude Code asks you before each tool, unless you've allowed it
  • The app's MCP page shows what it's doing, with Disconnect, Stop and an off switch
  • A new server's SSH key needs your OK, and a changed key is refused
  • Passwords you give it are saved encrypted, never shown back or logged

How it works

  1. Step 1: Install RemoteAccessApp

    On the Windows PC where you use Claude Code. Sign in with the account your PCs are in.

  2. Step 2: Add it to Claude Code

    Copy the one-line command from the app's MCP page and run it. It adds the RemoteAccessApp MCP server.

  3. Step 3: Ask for help

    Describe what you need on which PC or server. Approve its steps, watch it work, and stop it whenever you want.

Step-by-step setup is on the MCP page. It needs RemoteAccessApp Pro and Claude Code on your own Anthropic account. The help article on how to let an AI assistant help through MCP shows where the on/off switch is in the app and what the person at the PC sees.

What it doesn't do

  • No RDP or VNC control

    It can save and test RDP and VNC hosts, not control them. For a Windows server, run the RemoteAccessApp Agent on it or turn on OpenSSH Server.

  • No PC files, clipboard, sound or chat

    Those stay with you. The assistant works through the screen, the keyboard and mouse, and commands (it can copy files between your saved servers, not to or from your PCs).

  • No hidden connections

    It can't reach a PC that isn't in your account, and it can't skip the Allow prompt or hide the banner.

Use it with care

AI makes mistakes

Check its plan before you approve it, keep backups, and keep it away from systems where a mistake would be serious. What it does through your account is your responsibility, as our Terms explain. The RemoteAccessApp FAQ has short answers on whether it's safe to let an AI assistant control your computer and how to stop one.

Where your data goes

The MCP server runs on your own PC, so RemoteAccessApp receives nothing extra. What the assistant sees, such as screenshots and command output, goes to its provider (Anthropic, for Claude Code) under their terms. If other people use those PCs, tell them. More in our Privacy Policy.

Questions, answered

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Claude and Claude Code are products of Anthropic. RemoteAccessApp is an independent product and isn't affiliated with or endorsed by Anthropic.