Plans and billing
Get a refund for Pro
Your first Pro payment comes with a 30-day money-back guarantee, no questions asked. Here's how to ask, and how renewals and cancelling work.
The 30-day guarantee
Ask for a refund within 30 days of your first Pro payment and we'll refund that payment in full. No questions asked.
- It applies once per customer, to the first payment.
- Renewals after that are final, so cancel before your next renewal if you don't want it.
How to ask
Email support from the email address on your RemoteAccessApp account, within 30 days of your first payment. Say that you'd like a refund. You don't need to give a reason. For anything other than a refund, the help center has answers by topic.
Cancelling
You can cancel any time with Manage billing on your website dashboard. Pro keeps working until the end of the period you've already paid for, then your account goes back to the free plan. Your PCs and saved hosts stay; Pro features ask to upgrade again. Free, Pro and billing lists what the free plan includes and its limits.
Want to leave altogether? Privacy and your data explains how to download a copy of your data or delete your account.
The full terms are in the Refund Policy, and the RemoteAccessApp docs gather the setup steps, help and guides for both plans.
Still stuck? Email [email protected] with your app version (Settings, About) and what you were trying to do. In the app, Help, Contact support fills that in.
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