Privacy and your data

What we keep

Your data, in plain English explains what RemoteAccessApp keeps on its servers, where, for how long, and what we never see. The full details are in the Privacy Policy. Sessions in the app are end-to-end encrypted, and we never sell data or show ads. Logs on your own PC stay there unless you send them; see find troubleshooting logs.

Download a copy or delete your account

If your account is in the EU, the EEA, the UK or Switzerland, you have these tools built in:

• On the website: Dashboard, then Privacy & your data.
• In the app: Settings, then Privacy & your data.

Download my data prepares a ZIP of your data (you confirm with your password). One copy a day, and each copy is kept for 7 days. When it's ready, click Download ZIP. If you sign in with Google or GitHub and have no password, this and deleting your account only work within 15 minutes of signing in; see two-factor sign-in and email codes.

Delete my account… asks for your password and for you to type DELETE. The deletion is scheduled 14 days ahead, so you can change your mind: Cancel deletion undoes it until then. Within 30 days of your first Pro payment? You can get a refund for Pro by emailing support from your account's email address.

Everyone else: email support to get a copy of your data or delete your account, and we'll reply within a month. See your data rights.

Your choices

Under Your choices in the same section you can turn Product news by email and Help improve RemoteAccessApp on or off.

Cookies on the website

Visitors in the EU, the EEA, the UK and Switzerland see Your choice about cookies with Reject all, Accept all and Settings. Optional cookies wait for your choice. Anyone can change their choice later with Cookie settings at the bottom of every page. See the Cookie Policy.

Activity log

Pro accounts can export the last 90 days of their activity log from the website dashboard, under Activity log, with Export CSV or Export JSON.