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Switch from BeyondTrust Remote Support

Switch from BeyondTrust: remote support without the enterprise rollout

BeyondTrust Remote Support is enterprise software: its documentation describes either a single-tenant cloud site it hosts for you or a B Series Appliance in your data center, where you own the updates, backups and network setup. There's a trial, not a free plan.

If you support a handful of Windows PCs, RemoteAccessApp gets you there in minutes: install, sign in, connect. Free for 5 PCs, with consent, commands and server tools.

Download freeCreate a free account
  • Nothing to deploy
  • Free for 5 PCs
  • Consent and commands

Fed up with BeyondTrust Remote Support? Here's what changes

  • An appliance or a hosted site to set up

    With BeyondTrust Remote Support: BeyondTrust's documentation describes Remote Support Cloud as a single-tenant site it hosts, or a B Series Appliance in your own data center where you own the updates, backups and network setup.

    With RemoteAccessApp: Nothing to deploy: install RemoteAccessApp on a PC, sign in, and it's on your Devices page.

  • A trial, not a free plan

    With BeyondTrust Remote Support: BeyondTrust offers a Remote Support trial.

    With RemoteAccessApp: RemoteAccessApp's free plan stays free for 5 PCs and 5 saved hosts, for personal and work use. It's a plan, not a trial, the same one described in switching from Atera.

  • A lot of platform for a small team

    With BeyondTrust Remote Support: Jump clients, gateways and representative consoles are a lot to learn when you look after a few PCs.

    With RemoteAccessApp: One Windows app, or any browser: your PCs, your servers and your saved hosts in one place. Technicians can work from a browser with no viewer to install, which switching from N-able covers too.

More reasons to switch

  • Consent by default

    An Allow prompt on every PC unless unattended access is on there, and a banner during every session. An unanswered prompt is denied, as the Action1 comparison explains.

  • Commands on many PCs

    Run one command, a saved script or Windows updates on several PCs with each one's output and exit code, free. With Pro, schedules and winget apps too, as switching from NinjaOne shows.

  • Teams with roles (Pro)

    Admin, Member or Viewer, with per-PC permissions the PC enforces, and an activity log.

  • Servers too

    SSH terminal tabs, SFTP and FTP file managers, server-to-server copies, RDP and VNC.

BeyondTrust Remote Support vs RemoteAccessApp

BeyondTrust Remote Support and RemoteAccessApp side by side, as of October 2026
PriceBeyondTrust Remote SupportTrial, then paidRemoteAccessAppFree for 5 PCs and 5 saved hosts, for personal and work use
What you deployBeyondTrust Remote SupportA hosted single-tenant site or an applianceRemoteAccessAppAn app on each PC, nothing else
Unattended accessBeyondTrust Remote Support YesRemoteAccessAppYes, in the free plan
Connect from a web browserBeyondTrust Remote Support YesRemoteAccessAppYes, in the free plan, phones included
Remote command prompt on many PCsBeyondTrust Remote Support Not listedRemoteAccessAppYes: PowerShell or Command Prompt on a PC, or one command on many PCs, free
SFTP and FTP file manager with server-to-server copiesBeyondTrust Remote Support Not listedRemoteAccessAppYes: streams between two servers, or uploads to many at once

BeyondTrust Remote Support facts are from its official website and documentation as of October 2026; products change. RemoteAccessApp facts are for the current version. * Not listed: we didn't find it on BeyondTrust Remote Support's official site when we checked, which doesn't mean it can't be done.

Switch from BeyondTrust Remote Support if

  • You look after a small number of Windows PCs and want to start today. Switching from Datto RMM makes the same case for skipping the sales call.
  • You don't want an appliance or a hosted site to manage.
  • You want server tools in the same app.
Download freeCreate a free account

Switch from BeyondTrust Remote Support in 2 minutes

What carries over, what doesn't and tips for each kind of tool are in the switching guide.

  1. Step 1: Create a free RemoteAccessApp account

    Sign up with your email. No card is needed, and the free plan covers 5 PCs.

  2. Step 2: Install RemoteAccessApp on each PC you want to reach

    Download the installer, choose Set up this PC and sign in, or type the 6-digit setup code from Add a PC on your dashboard. It installs without administrator rights, next to BeyondTrust.

  3. Step 3: Turn on unattended access on your own PCs

    If nobody will be at a PC when you connect, switch on unattended access at that PC (right-click the RemoteAccessApp icon in the taskbar tray). How to do it safely.

  4. Step 4: Connect from the app or a browser

    Open the RemoteAccessApp Console on your own PC, or sign in at remoteaccessapp.com in any browser, and try each PC while you still have the old tool as a fallback.

  5. Step 5: Bring in your team

    With Pro, create a team, share chosen PCs and give each person a role. Small business IT.

Questions, answered

BeyondTrust Remote Support and other product names on this page are trademarks of their respective owners, used only to identify those products. RemoteAccessApp isn't affiliated with, endorsed by or sponsored by them. Facts about other products come from their official websites as of .

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